Christa Gifford (Chair)

Domicile: LAS

Date of Hire: Mar 5th, 2010

702-919-1610  Committee Ext: 1



Heather Frey (Co-Chair)
Domicile: LAS
Date of Hire: Mar 5th 2010
702-919-1610  Committee Ext: 1

Question? or fill out this yellow form. (NOTE: This form is only for questions. If you need to submit a grievance report, please CLICK HERE)

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The grievance process is a procedure that Flight Attendants can utilize when they have identified a contract violation. The grievance committee will respond to all concerns in regards to contract violations. It is the purpose of the committee to provide a means by which to respond to the concerns of all Flight Attendants covered under the CBA. 

The Committee is responsible to file all Flight Attendant(s) grievances with Allegiant Air on behalf of TWU Local 577. In order to be effective, the committee must be mindful of contractual time frames when these grievances get filed. The committee must be fully knowledgeable in all aspects of the CBA and be aware that it is a living document where understanding of intent is further developed through case handling. In addition, they work closely with the URep Administrator through their process in the effort to identify possibly violations in the contract. 


What is a grievance?

A grievance is the process of seeking a remedy for disciplinary issues or the application; interpretation; or intent of our contract, company policy, or law. A grievance is not a complaint or change you would like to see in the contract.

Why should a Member file a grievance?

You should file a grievance if you believe you have been subject to unfair discipline or the contract has been violated. Filing grievances can also provide consistency in practices that are not clearly defined in the contract and, possibly, set precedents for future issues.

How do I know if I should file a grievance?

If you have an issue and are considering filing a grievance, you should discuss the issue with a Union Representative (URep) or Grievance Committee member for disciplinary matters. You may also reference your contract, CBA Q&A, Attendance Policy, Airport Standby Policy, etc., for non-disciplinary (contract) matters. Remember, a grievance must be filed within twenty-one (21) days from the day the Flight Attendant becomes aware of an incident. Please keep in mind, the day of incident is day one (1).

What happens when a grievance is filed?

Once you have submitted a Grievance Report through the TWU website, it will be sent to Joe Mayfield (President), Christa Gifford (Grievance Chair), and Heather Frey (Grievance Co-Chair). Please make sure to submit as much information as possible (dates, names of crew, flight numbers, contract violation, screenshots, etc.).

At this time, the GC, will look over the grievance and ensure all relevant information is included. The GC will examine the grievance to determine if there was just cause for discipline or if the contract was violated. The GC may contact the Flight Attendant for additional information. It is important to respond as quickly as possible if the GC contacts you concerning a grievance.

If the GC determines the discipline was unwarranted or that management violated the contract and/or interpretation/intent/application of the contract, the GC will file and log a grievance. Management then has twenty-one (21) days from the filing date to hold a meeting (in the case of a discipline) or respond (in the case of a contractual grievance). At this time, an email will be sent to the Flight Attendant stating that the grievance was filed and the date of the Company’s deadline to respond.

What if a complaint is not deemed a grievance?

If you file grievance report and it is not a contract violation, a Grievance Agent will contact you via personal email or telephone to explain why it was not filed as a grievance. Any concerns that are reported, but don’t appear to be contract violations, will be preserved to help identify issues and prepare for future contract negotiations.

What happens after a grievance is filed with the Company?

The Company has one of four (4) options:

  1. Accept the grievance - Acknowledge the grievance and grant the remedy (solution) proposed by the Union.
  2. Offer to settle the grievance - Accept the grievance partially and offer a settlement to close the grievance.
  3. Deny the grievance - State that the grievance has no merit.
  4. Not respond - If the Company does not respond within twenty-one (21) days, the grievance is considered denied

Regardless of the Company response, you will be notified by the Union to discuss the resolution or next steps in the grievance process.

If my grievance is denied or I do not accept a settlement, what is the next step?

An appeal may be filed. Appeals must be filed within fourteen (14) days of the Union being aware of a denial. Please keep in mind, the date of Company denial of the Grievance is day one (1).

What happens if I filed an appeal?

The Company then has fourteen (14) days to respond to the appeal. During that time, the Union may provide additional information and additional discussions may be held regarding the grievance. If the Company denies the Appeal, the Grievance Committee will review the decision and submit it to the Union’s Executive Board for consideration for System Board of Adjustment.

What is System Board of Adjustment?

System Board of Adjustment (SBA) is Section 26 of our Contract. It provides a final and binding resolution to issues that cannot be resolved by the Company and the Union by utilizing a third-party neutral Arbitrator.

When do we use SBA?

When the Union and Company cannot reach an agreement on an issue, they can send it to an impartial third party for arbitration through the SBA. The decision of the third party is final and binding. Arbitration cannot be taken lightly and may be required to prove merit in the grievance.

The decision by an impartial third party could also hurt the Union, as the third party might not know all the “ins and outs” of a Flight Attendant’s workplace. However, we can also make great strides in grey areas that can set us up for an stronger future contract. The SBA can take weeks, months, or even years to render a decision. We exercise great care when considering issues to submit to the SBA, and every effort will be made to resolve all matters as early as possible. You can help with this by submitting as much information as possible when initially filing a grievance report.

What is a Union Representative (URep) and why do I need one?

Any time you are contacted to attend a meeting with Management, you should request a URep. UReps are trained to represent our Flight Attendants in meetings with Management. A URep will prepare you for a meeting and attend any meetings with Management, either in person or by telephone. Your URep will ensure that the meeting is conducted properly and that you have an accurate record of what is said in the meeting. CLICK HERE to request a URep.

FAQ's DISCLAIMER: The following Frequently Asked Question(s) is only meant to be a guide. Company and legal requirements can change with little notice and may differ from the ones listed.