Professional Standards As we move forward during this heavy growth we are currently experiencing, we all must keep in mind the importance of maintaining professionalism with everyone we fly with. The act of reporting issues to management has reached a peak and it is playing a big role in professional standards. Here at your union, we have created a safe place where a Flight Attendant can reach out for peer-to-peer support through mediation to resolve differences. In many occasions, Flight Attendants will sometimes find it easier to run to management and tell on each other. By taking this action, we have found that many Flight Attendants don’t receive the outcome they desire and find it too late before entering possible disciplinary action. With that said, we have created a Professional Standards Representative (PSR) program that every Flight Attendant at Allegiant can reach out to and help them with possible challenges they are facing. We urge everyone to utilize this tool before telling on each and/or possible making the issue(s) worst.
Example: Not Professional
You are not professional if your first instinct is to take a screen shot of your fellow crew member or write a complaint to management without first trying to solve the issue between you and the other person or reach out to professional standards. In reality, most of these write-ups have nothing to do with the actions described in the complaint to management. It is not a coincident that these write-ups stem from people who don’t like to work with each other and use this action to get them in trouble. If this was not the case, we would see a pattern of Flight Attendants reporting their friends who they fly with frequently.
We understand that when issues arise during duty, it may be challenging to solve the matter immediately. A professional will identify and acknowledge the issue at hand and may use words such as, “We are both professionals, and although we don’t agree right now, let’s set up a time where we can address this issue further.” If you then find resolution through self-help, that is wonderful. If you find it challenging to find a safe conversation, please reach out to Professional Standards Representatives at RepRequest@twu577.org and only include your name, phone number and state that you are requesting a Professional Standards Representative. NOTE: Do not include details of the issue(s) in the request.
Mission Mode Premium Pay We are pleased to hear that Flight Attendants are having a positive outcome when picking up Mission Mode assignments with premium pay. When this was first rolled out in the beginning of June, we did hear about some confusion that some Flight Attendants were having when picking up these assignments. Since then, the company has agreed to re-label the Mission Mode emails so they can be clearly identified. We could not have accomplished this without your feedback and suggestions. We advise everyone to read the MOA on Mission Mode Premium Pay, especially in regards to Premium Pay Open Time. The MOA, along with the Q&A, clearly states that you must be off when picking up Premium Pay Open Time in order to receive the the additional incentive. For Mission Mode, you only hold your seniority when you are off. If you happen to have a trip in the day of your request, they may or may not award that to you.
As we move forward with the heavy growth we are experiencing in the industry today, we cannot stress enough the importance of reliability we have as professional Flight Attendants. If you are sick, we urge you to stay home and use the sick time as it is intended. If applicable, this also applies for those who have and use FMLA.
Fatigue/ASAP By Committee Chair: Raychel Armstrong
As summer operations continue to take a toll on the flight attendant workgroup, the Fatigue/ASAP Committee wanted to take a moment and share some helpful tips on what to include in your fatigue narrative and how you can help mitigate your fatigue. As the Company stated in their operations update email, there was a decrease in fatigue callouts for May 2019. However, no callouts from June have been reviewed yet. The next scheduled FRC (Fatigue Review Committee) is July 17th and currently the committee has 40 fatigue reports to review from June. This number may seem high, but it is only 3.01% of our entire work group that called out fatigued in June.
Please use the material below to help you mitigate your fatigue and use the tips to assist you when writing your fatigue narrative.
Make sure when bidding and picking up trips you are only working as many hours as you can handle. Try to bid for a consistent schedule. Either stick to mornings or afternoons. This will allow you to have a consistent sleep cycle. However, it should be noted many FA’s that are new do not have control over what their trip assignments are. If this is true for you, make sure you note that in your narrative.If on a delay, ask Crew Scheduling to provide you with a place to rest. If they deny you a hotel note that in your fatigue narrative. Make sure you rest if possible, prior to calling in fatigued. Do not call out right after you have finished a trip and have 9 hours to rest. Take every opportunity to rest your body. Drink lots of water! Heat and dehydration contribute to fatigue. Not drinking enough water can intensify your fatigue symptoms. A good way to know if you are drinking enough water is to divide your body weight in half. That number is how many ounces of water your body needs in a day.
Fatigue Narrative Tips
1. Take time to rest before writing your narrative. Resting will allow you to think clearly about the events that led up to your fatigue call.
2. Keep it factual. Make sure you are providing factual times and information. The committee sees your schedule and delay times. Reporting incorrect information could hurt your chances of approval.
3. Note Important Times: *Commute time to/from work, *Rest Times- when you went to sleep and woke up or whenever you had an ability to rest during your duty day, *Delay Times. Were passengers onboard during the delay?
4. The longer the narrative the better. Make sure your narrative is detailed. A good narrative is one that explains a flight attendant’s day from beginning to end and highlights the moments that were most fatiguing for the individual. Include passenger interaction, medicals, diversions and delays of any kind.
5. Leave out emotion. Anger and frustration are common feelings to have after experiencing fatigue but try to limit the amount of emotion in your narrative.
6. Provide Symptoms. How did you physically feel from being fatigued? List any symptoms you had before, during or after your duty day.
7. Leave out anything personal that contributed to your fatigue. CBA requires that the committee can only approve fatigue calls that are due to Company Induced Factors.
Need a 24 hour extension to submit your report? Call: #702-800-2030 Provide: Name, date of fatigue and reason for extension.
For questions/concerns/suggestions email Union: Fatigueasap@twu577.org
To request an update on your Fatigue/ASAP Report’s status email the Allegiant Safety Team: Safety@allegiantair.com, List your name, date of fatigue and request a status update.