Brittney Rowley (Professional Standards)
Date of Hire: Oct 24th 2013
702-919-1610 Ext 728
Other Contact Info:
Professional Standards Representative (PSR)
A PSR primary function is to provides peer-to-peer conflict resolution by using mediation techniques. The purpose of the PSR program: is to reduce the number of disciplinary actions towards our members and leaving them with a greater sense of professionalism. This is a program that helps facilitate conflict resolution, not just among Flight Attendants, but could include any non-management employee.
Union Representative (URep)
URep primary function is to educate members and to represent TWU Local 577 Flight Attendants in disciplinary actions with Management. URep must have the ability to take detailed notes in a quick moving meeting setting while at the same time participating fully during the meeting(s).
Responsibilities for both positions:
To uphold the CBA, By-Laws and the TWU International Constitution. To Educate TWU Local 577 members on the CBA, Committees and other programs available within the local. To stand up for the rights of Flight Attendants, support the labor movement and the TWU Local 577 agenda.
Requirements for both positions :
Be a member in good standing and be knowledgeable in the CBA and programs offered by our Local. Must have a high level of Professionalism and committed to handling a minimum number of cases per year. Check and response to emails and complete an online training program. Ability to maintain confidentiality and sign a confidentiality form with the local.
When do I need a URep?
Anytime management requests a meeting or if you have questions.
How soon should I request a URep?
As soon as you are notified by management of a meeting. The process of getting a Union Rep takes time, so please if you are unsure of whether you need a Rep or not please submit a request anyway.
How long does it take to get a URep?
One of the Regional Representatives will contact you within 24 hours to discuss your case or questions. That information is then passed to the URep's, who will be in contact with you within 48-72 hours.
Who is a PSR (Professional Standards Representative)?
A TWU Local 577 member in good standing who advocates on behalf of the local union and provides peer-to-peer conflict resolution by using mediation techniques. The goal of the PSR is to empower members to solve personal conflict that may avoid write-ups resulting in unnecessary disciplinary action from management.
Why Professional Standards is important?
The practice of fellow crew members writing each other up leaves both parties susceptible to disciplinary action and up-to termination. Traditionally, disciplinary models used by many employers often result in employees feeling less empowered in the workplace. The purpose of the program is to reduce the number of disciplinary actions towards our members and leaving them with a greater sense of professionalism.
Who is a URep (Union Representative)?
A TWU Local 577 member in good standing who advocates on behalf of the local union and Flight Attendants. They represent Flight Attendants in meeting(s) with management and advocates for the union.
How do I become a URep or PSR?
Please contact the Representative Administrat at email@example.com or submit a URep/PSR application on the TWU website.
FAQ's DISCLAIMER: The following Frequently Asked Question(s) is only meant to be a guide. Company and legal requirements can change with little notice and may differ from the ones listed.